Frequently Asked Questions
Everything you need to know about your CASEKOO experience.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-15 business days.
What is your return policy for phone cases?
We offer a 30-day risk-free return policy. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are CASEKOO cases compatible with MagSafe accessories?
Yes, many of our premium cases are designed with built-in magnets that are fully compatible with MagSafe chargers, wallets, and car mounts for a seamless experience.
Do your clear cases turn yellow over time?
Our clear cases are engineered with high-grade Bayer TPU and anti-oxidation coatings that provide long-lasting clarity and resist yellowing caused by UV rays and sweat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and convenient checkout.
Does my case come with a warranty?
Every CASEKOO product is backed by a 12-month manufacturer warranty. If you experience any quality issues, our customer support team will provide a free replacement.